REMA 1000 modernizes payment systems across Norway with Onitio’s expertise

REMA 1000 store, a valued customer of Onitio

Onitio delivers a nationwide payment system upgrade with zero operational downtime and enhanced customer experience.

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Retail

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Solutions and products

Facing the need to modernize its payment infrastructure, REMA 1000 set an ambitious goal: to replace 2,585 outdated payment terminals across 680 stores by June 30, 2024.

The challenge was immense coordinating a nationwide rollout within a tight timeframe, with minimal disruption to daily operations. Recognizing the complexity and urgency, REMA 1000 turned to Onitio, a trusted partner with a proven track record in managing large-scale, time-sensitive projects.

The project's scale was unprecedented, requiring meticulous coordination across a vast network of stores and stakeholders. Key challenges included:

Coordinating a large-scale rollout

Managing the logistics of replacing 2,585 payment terminals across 680 stores in just five weeks demanded precise planning and execution. Onitio needed to align efforts between store managers, technical teams, payment providers, and Onitio regional offices.

Ensuring zero operational downtime

The primary goal was to maintain business continuity. Every terminal installation needed to be completed swiftly, without disrupting daily store operations or customer service.

These challenges underscored the logistical complexity of the project, highlighting the need for an expert approach to avoid potential disruptions.

The final terminal

The last outdated payment terminal, encased in glass, marking the completion of a project to replace 2,585 terminals across 680 stores.

This terminal, encased in glass, represents the final installation in our extensive project to replace 2,585 payment terminals across 680 stores. A proud symbol of our team's dedication and the successful completion of this large-scale modernization.

Onitio's agile project management approach was key to navigating the complexity of the rollout. Their execution strategy emphasized flexibility, daily coordination, and real-time problem-solving:

Pilot phase: Onitio began with a pilot phase, carefully testing the installation process in a controlled environment. This phase allowed them to identify potential issues early and fine-tune their approach, ensuring a smooth transition when the project scaled up to full deployment.
Agile execution strategy: The team employed an agile project management framework, with daily updates and tight coordination across all teams. This strategy ensured that any real-time challenges—whether scheduling adjustments or technical hurdles—were quickly addressed. By adapting on the fly, Onitio maintained momentum and kept the project on track.
Daily coordination and communication: Constant communication with REMA 1000, regional offices, and technicians allowed for rapid response to any issues. This daily coordination kept every aspect of the project aligned, minimizing delays and disruptions.

Replacing 2,585 terminals across 680 stores in just five weeks required precise logistical planning

Each terminal needed to be delivered, installed, and tested with flawless timing. Onitio's approach ensured that every installation was executed efficiently, with technicians working seamlessly across the country. This level of coordination showcases Onitio's expertise in handling complex, large-scale projects without impacting ongoing business operations.

Onitio's expert handling of the project led to a highly successful rollout, completed ahead of the June 30 deadline. The results were significant:

Rapid rollout completed in just five weeks: Despite the vast scale, the project was executed with precision, with all 2,585 terminals installed and operational well before the deadline
Enhanced operational efficiency: The new payment system provided improved security features and faster transaction processing, enhancing the overall efficiency of REMA 1000 stores.
Improved customer experience: The upgraded terminals improved checkout speed and reliability, elevating the overall customer experience and reinforcing REMA 1000's commitment to efficiency and service quality.

This has never been done at this speed, with such complexity and volume, with so few issues. With Onitio executing the project, I was confident that we would succeed. A big thank you to Onitio and everyone involved.
Erik Marcus Torkildsen
Manager Identification and Payments at REMA 1000

Onitio's ability to manage a complex nationwide rollout under tight deadlines showcases their expertise in executing large-scale projects. For REMA 1000, the success of this modernization not only brought operational improvements but also strengthened their market position with a cutting-edge payment infrastructure.

Onitio proved to be an invaluable partner, demonstrating that with the right expertise, even the most complex challenges can be overcome.

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A customer making a payment using a card on a payment terminal at the checkout counter in a store.

The challenge of modernizing payment systems in large-scale retail operations

Solutions for modernizing payment systems in large-scale retail chains

Pilot phase: Onitio began with a pilot phase, carefully testing the installation process in a controlled environment. This phase allowed them to identify potential issues early and fine-tune their approach, ensuring a smooth transition when the project scaled up to full deployment.

Agile execution strategy: The team employed an agile project management framework, with daily updates and tight coordination across all teams. This strategy ensured that any real-time challenges—whether scheduling adjustments or technical hurdles—were quickly addressed. By adapting on the fly, Onitio maintained momentum and kept the project on track.

Daily coordination and communication: Constant communication with REMA 1000, regional offices, and technicians allowed for rapid response to any issues. This daily coordination kept every aspect of the project aligned, minimizing delays and disruptions.