In a recent initiative to modernize in-store operations, a prominent Nordic retailer partnered with Onitio to upgrade their Point of Sale (POS) systems across stores in Sweden, Norway, and Finland. This comprehensive project aimed to boost both in-store efficiency and customer experience by replacing outdated POS terminals within a challenging timeline. The successful rollout marks another milestone in the ongoing collaboration between the retailer and Onitio.
Streamlining operations for a better in-store experience
As a leading player in the Nordic retail market, the company consistently seeks to enhance in-store processes to offer customers an efficient shopping experience. Recognizing the need to update aging POS systems, the retailer prioritized a smooth transition to avoid disrupting daily operations. For this ambitious project, they partnered with Onitio, a trusted provider known for delivering complex IT solutions with exceptional care and precision. Onitio played a pivotal role in ensuring consistent quality throughout the process, reinforcing the brand’s reliability and supporting its sustainability goals to foster lasting customer trust.
A Century of Innovation in Nordic retail
The company operates over 200 stores across Sweden, Norway, and Finland, along with a growing online presence. Founded over a century ago, the business has evolved from a mail-order operation into a trusted name in the Nordic retail space, serving millions of customers annually. Its core mission is to offer practical, sustainable solutions for everyday needs, with a firm commitment to climate neutrality and circularity by 2045. Quality, innovation, and trust remain central to the retailer’s values, ensuring products and services that endure over time.
"We are very satisfied. Onitio demonstrated professionalism throughout the entire project, from planning to execution in our stores."
– Service Manager, Store & Distribution Center
Onitio - Leading the POS System upgrade
As the retailer’s primary point-of-sale technology partner since 2017, Onitio was entrusted with upgrading and standardizing POS systems across all stores without disrupting sales or the customer experience. This required meticulous planning and expert execution to ensure operational continuity throughout the transition.
In April, Onitio’s expert team initiated the installation of new POS systems, working closely with in-store staff to ensure a smooth process for both employees and customers. By late June, all 179 terminals had been installed across 54 locations, successfully meeting the project deadline.
A detailed project roadmap was developed during the initial phase, aligning the retailer’s operational needs with Onitio’s deployment strategies. This roadmap addressed regional logistics and specific requirements, ensuringthe project progressed smoothly across the different Nordic markets.
When problems arise – Onitio delivers solutions
While some challenges, such as customs delays impacting hardware shipments, arose during the rollout, Onitio swiftly adapted the schedule to keep the project on track. This demonstrated Onitio’s commitment to delivering results, even in the face of unforeseen obstacles.
Throughout the process, Onitio managed the technical aspects of the POS system upgrades, maintaining constant communication with the retailer. Real-time updates were shared via a dedicated MS Teams channel, enabling both teams to address any issues promptly and remain aligned on objectives.
This collaboration highlights Onitio’s ability to deliver tailored solutions for complex IT projects, ensuring retailers can continue to prioritize their customers while modernizing critical in-store technologies.
Collaboration in action - Delivering excellence together
The success of the project was largely due to the clear, consistent communication maintained throughout. A streamlined MS Teams chat facilitated rapid responses to daily inquiries, on-site questions from technicians, and effective coordination of more complex issues requiring third-party involvement.
“The entire process was managed smoothly and positively, thanks to the professionalism of the customer. Their collaborative spirit made the project efficient and enjoyable, and I look forward to supporting them on future projects—thank you!”
Transform your business with Onitio
The collaboration with Onitio didn’t just meet expectations—it exceeded them. Through their expertise, the retailer was able to upgrade to more secure, high-performance POS system across all locations, all while maintaining daily operations without disruption. Onitio’s leadership in standardizing processes, enhancing security and ensuring smooth transitions made them the obvious choice for reliable, stress-free solutions.
Don't settle for anything less than excellence. Ready to transform your business? Partner with Onitio for smooth and reliable solutions that drive success. Contact us today to get started!
